Find your next step
A guide to uploading, reviewing requirements, drafting, and exporting.
Open the guideA LITTLE HELP, A CLEARER NEXT STEP
Let’s get you moving again.
Find an answer, follow the workflow guide, or get help with a project.
Questions about credits?
Check the packs, what a credit covers, and how existing customers add more.
Understand credit packsTalk to our team
Send your project name, the step where you need help, and any error you see.
info@rfpextract.comHELP WITH YOUR WORKSPACE
Tell us where
you’re getting stuck.
Include the project name and what happened. You can also email info@rfpextract.com.
If a payment confirmation is pending, return to Credits & billing and retry the existing order before starting another purchase.
Get help with your account.
Sign in to create a support request, or use our contact form.
A few common questions
How accurate is extraction?
Extraction can miss or misclassify requirements. Review the source excerpts and original solicitation, especially deadlines, submission instructions, and evaluation criteria. Confidence is a model estimate, not a measured accuracy rate.
How long does processing take?
Timing depends on document length and complexity. The processing screen shows the current stage. If the connection is interrupted, check Projects for a saved result before starting another analysis.
Which files should I use?
Upload text-based PDFs, or a ZIP of PDF documents, up to 50 MB per file. Scanned pages and unusual layouts may require a searchable version of the original document.
Can I edit the results?
Accept or reject suggested requirements, add notes, and save the review. Edit your proposal draft separately and save it before leaving. Preview the document and check it before export.
What happens when my credits run out?
Paid accounts can keep drafting and exporting existing projects. Add a pack in Credits & billing to process new RFPs.
What if a payment is still being confirmed?
Open Credits & billing and use Retry payment confirmation. It checks the existing order. If it cannot be confirmed, contact our team with the order reference.